Articles and blogs about relationel capacity

In many fundamental respects, the reality of municipal organizations is different from the implicit assumptions on which research into Relational Coordination is based. Relational Coordination has served as a major source of inspiration for many public sector organizations as a means of conceptualizing and visualizing the organizational and practical challenges in their efforts to deliver coordinated services for citizens, particularly those citizens who have many points of contact with staff within the organization. However, we must also recognize the need for further development of the model before it can be operationalized in a Danish context.

Relational Capacity

The citizen as the primary stakeholder

There is no existing theoretical concept for understanding citizens’ perceptions of municipal processes and services in connection with their individual cases…

Carsten Hornstrup

A study of coordinated efforts

In collaboration with researchers from Aarhus University, we conducted a study of coordinated efforts to serve citizens with complex challenges. Read more about our findings or watch the video on the left.

Carsten Hornstrup

Efforts to improve cross-organizational collaboration

The well-established tradition of building strong professional units in line with the theory of NPM has resulted in public organizations with specialized…

Joint Action

The Evolution of Relational Coordination

In our work with Relational Coordination in Danish municipal organizations, we have discovered many factors that render the well-known Relational Coordination model inadequate.

Relational Capacity

What is Relational Capacity?

Relational Capacity is about the ability to create a create strong and productive cooperation across organizational and professional divides, and across formal hierarchies.